Costa Rica Star Villas’ Covid Policy
At Star Villas our number one priority is keeping your family and our community safe. That is why we follow all government guidelines as well as recommendations as provided by the United States Centers for Disease Control. Please read the following policy closely to ensure your family has a safe and memorable experience exploring Costa Rica.
We are proud to report that since the borders opened in December of 2020 we have hosted guests from across the globe and have had zero positive cases from our guests and staff. We believe that our safety protocols have helped secure your safety.
Cleaning and Disinfection Properties
All of our villas undergo a two step cleaning and disinfection process as outlined by both the Costa Rican department of health and the CDC. Our staff enter the property after the guests have left wearing PPE, including masks and gloves. During the first phase a deep cleaning of the property is performed. Just like we would do prior to the pandemic. We then perform a second cleaning phase which disinfects the property. We also flush all the air conditioners and ventilate the properties between guests.
During the pandemic we will continue to offer exemplary service to our guests. We have had to make some changes to help keep everyone safe. All of our staff are temp checked daily, wear PPE, and maintain social distancing standards. Here is how some of our services have changed.
- All villas come with a personal concierge, they will now communicate primarily through text, In-person meetings are still available, we do adhere to social distancing and the wearing of PPE
- Some villas have caretakers on the property. In these instances, the caretakers will not be entering the premises unless there is an emergency or an issue that needs to be addressed. They will wear PPE and follow social distancing when interacting with the guests.
- Housekeeping services can be customized to fit your safety concerns. For example, cleaning can occur only when the guests are not in the villa. We can clean only specified areas of the property, or you can forgo service for your whole stay. Simply work with your personal concierge for an ideal schedule.
Every country has its own rules and guidelines for its citizens when returning home. We encourage you to take the time to find out if your home region requires quarantining or testing before returning home. If you are required to take a Covid test before returning home we can help coordinate that procedure. Please notify your personal concierge when you arrive so we have enough time to make sure the tests can be completed in time for your departure.
Exploring Costa Rica
We are so excited to have you join us to explore our beautiful country. We know you are going to embark on a memorable journey. As you are getting to know the people and our culture please keep in mind that safety for the locals is just as important as your safety. Please wear masks when in close proximity to people at stores, restaurants, and events. Wash your hands frequently and be patient as we are all navigating a complicated world.
We are looking forward to your visit, Pura Vida!
Rules and regulations are changing frequently. Be sure to take the time to double check that nothing has changed that may impact your stay.